Refund policy

Last Updated: July 2026

At Glowing Soul Skincare, your satisfaction is important to us. That's why every product is formulated and made with care, in small batches, to bring you the highest quality skincare we can offer. Because we're a small business still in our early stages, and because of the nature of skincare products, we're unable to offer refunds or accept returns at this time.

Once a product leaves our hands, we're not able to resell or reuse it, for the same reasons your dermatologist wouldn't recommend using someone else's opened jar of moisturizer. This means any returned item must be discarded, which isn't something a business our size can absorb the cost of while also keeping our ingredients and formulations at the high standard you deserve.

We know this is a big ask of trust, especially for a luxury purchase. That's why we're committed to transparency about the ingredients in our products and why we're committed to using the highest quality ingredients we can find (raw, unrefined, organic, cold-pressed, pure, and all natural). If you have any concerns about whether a product is right for you before purchasing, please reach out to us at joy@glowingsoulskincare.com — we're always happy to help you choose with confidence.

Thank you for supporting our small, family business. Your trust means everything to us, and we're pouring everything we have into making products worth it.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photographs of the product and packaging so we can assist you as quickly as possible.