Privacy policy
Last Updated: July 2026
At Glowing Soul Skincare, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit or make a purchase from our website, we may collect:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely through our payment providers)
- Order history
- IP address
- Browser and device information
- Website usage data through cookies and similar technologies
We only collect information that is necessary to provide our products and improve your shopping experience.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer support
- Send order confirmations and shipping updates
- Respond to enquiries
- Improve our website and services
- Detect and prevent fraud
- Send marketing emails if you have chosen to receive them
- Comply with legal obligations
Payment Information
Payments are processed securely through trusted third-party payment providers. Glowing Soul Skincare does not store your full payment card information on our servers.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Measure marketing performance
You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
Marketing Communications
If you subscribe to our newsletter, we may send you updates about new products, promotions, and skincare inspiration.
You may unsubscribe at any time by clicking the Unsubscribe link included in our emails.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted service providers who help us operate our business, including:
- Payment processors
- Shipping and fulfilment partners
- Email marketing providers
- Website hosting and ecommerce platforms
- Analytics providers
These providers receive only the information necessary to perform their services and are required to protect your information.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
While we strive to safeguard your information, no method of online transmission or electronic storage is completely secure.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Request deletion of your personal information
- Withdraw marketing consent at any time
- Request a copy of your personal data where applicable
To exercise these rights, please contact us using the details below.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or website functionality. Updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our website's contact page or the customer support email listed on our website.
